AI-Powered Customer Support for Shopify
Unify Phone, Chat, Email, SMS & Social into one AI platform. Resolve 80% of conversations automatically.
Everything you need to delight customers
AI That Actually Works
Powered by Gemini. Handles returns, order tracking, product questions with real-time Shopify data access.
All Channels, One Inbox
Every conversation -- phone, chat, email, social -- in a unified dashboard. Seamless human handoff when needed.
Knowledge That Grows
Upload docs, crawl URLs, sync your Shopify catalog. The AI learns from every human agent conversation.
Get started in three steps
Install & Connect
Install from the Shopify App Store. Connect your channels in minutes.
Train Your AI
Upload policies, FAQs, product docs. AI auto-syncs your Shopify catalog.
Go Live
Enable channels and let AI handle customer conversations 24/7.
Simple, transparent pricing
14-day free trial on all plans. Save 20% with annual billing.
Starter
- All channels included
- 500 AI conversations/mo
- 1 team member
- Web voice included
- Phone add-on ($20/mo)
Pro
- Everything in Starter
- 2,000 AI conversations/mo
- 5 team members
- Phone voice included
- Priority support
Scale
- Everything in Pro
- 10,000 AI conversations/mo
- Unlimited team members
- Custom AI voice selection
- Dedicated account manager
Frequently asked questions
What channels does OmniRep support?
OmniRep supports six channels out of the box: Phone Voice, Chat Widget, Email, SMS, WhatsApp, and Instagram DM. All channels are available on every plan -- no channel gating.
How does the AI learn my store's information?
OmniRep automatically syncs your Shopify product catalog, policies, and pages. You can also upload documents, FAQs, and crawl URLs. The AI continuously learns from human agent conversations to improve over time.
Can I transfer conversations to a human agent?
Yes. OmniRep supports seamless human handoff. When the AI detects a complex issue or a customer requests a human, the conversation is routed to an available team member with full context preserved.
Is there a free trial?
Yes. Every plan includes a 14-day free trial with full access to all features. No credit card is required to start. You can cancel anytime during the trial.
How does billing work with Shopify?
OmniRep uses Shopify's native billing system. Charges appear on your regular Shopify invoice. Overage usage is billed through Shopify's usage-based billing with a pre-approved cap you set.
Ready to transform your customer support?
Start Your 14-Day Free TrialNo credit card required. Cancel anytime.